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Customer Services

Terms of Trade
At Deers Leap Bikes, we want you to be completely satisfied with all purchases you make from us. In the event that you are not, and you wish to return a product to us, you may decide within 7 working days of the day after delivery, to cancel your order and return it for a credit against another product that we sell, or for a full refund. The only cost to you will be the insured postage costs that you will incur in returning the product to us.

Deers Leap Bikes will refund the value of all returned goods excluding the original delivery charges providing that you notify of us of the cancellation within 7 working days of the day after delivery. Any unwanted goods are returned to us at your expense. All goods must be returned to us within 28 days of the delivery date, and must be in ‘as new’ condition – not worn or ridden. Bikes with dirt or signs of wear cannot be accepted. Goods returned to us after 28 days will be subject to an exchange only. This does not affect your legal rights.

The returned parcel and its contents are your responsibility until they reach us. We therefore recommend that you send all items by registered post, retaining proof of purchase and take reasonable care of the product, its packaging, any accessories and instruction manuals.

Unwanted goods returned to us after the initial 7 day cooling off period may be subject to a 30% re-stocking fee.

Refunds will be actioned within 30 days of the cancellation of your order. We aim to process all refunds within 14 days

Please note that the above cooling off period does not apply to business to business transactions.
Refunds will not be given on any used products unless they are found to be faulty.

All returns will be credited to you by the original method of payment.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on any ‘Special order’ product or any item that has been made to measure or that has been customised to meet a client’s specific requirements.

We are unable to offer a refund or exchange on any special offer bikes such as ex-demo bikes, ex-rental bikes, ‘Scratch & Dent’ bikes, pre-owned or similar products.

Products designed for safety use cannot be returned if there is any possibility that these may have been used.

We are unable to offer a refund or exchange on any item that has been used, does not have the original packaging or instructions, or shows any signs of wear and tear, dirt, mud etc.

Returns procedure

In the first instance please contact us with your intention to return your item. A member of our customer services team will log your return and provide you with an RMA number. Please note that items returned to us without a valid RMA number will not be processed and you will be asked to arrange collection from us.

Returns refusal
Items returned to us that do not meet our returns policy will not be processed and you will be asked to arrange collection from us.

If you have any comments or queries in connection with our ‘Refunds and returns’ policy, please contact us. We aim to respond to all enquiries within one working day.