At Deers Leap Bikes we aim to offer you the best prices. We’re a small shop and don’t have a team of people in a warehouse packing, so unfortunately we don’t have the facility to offer ‘next day’ services or expedited delivery. We think you’ll prefer low prices to speed!
However we do offer free delivery if you’re ordering anything over £50, and do offer an excellent personal service. Don’t forget that we will shop around on your behalf for lower prices, so always come to us for a quote.
Please remember that some bike suppliers don’t permit dealers to send bikes out to customers – in our case, notably Trek Bikes. There are good reasons for this – the bike must be assembled in the shop by qualified mechanics and inspected prior to use for safety reasons. Therefore Trek Bikes must be collected from Deers Leap – we don’t have any other options and are happy to do this as we’d prefer to know you have had your bike inspected by us.
Exceptions to this are ex-demo and ‘Scratch and Dent’ bikes, which are treated as pre-used and exempt from Trek’s rule. We may mail these out.
Bike deliveries are a little more complex than normal deliveries due to their size, awkwardness and the specific nature of bike boxes – so please talk to us in detail about your delivery.
Typically we aim to get deliveries out in a day or two, but they may take 7-10 days. We don’t guarantee a delivery date. We’ll let you know if anything is out of stock, or we have to order something in especially. Then you have the option to cancel for a full refund, or wait for your order. Many specialist products come from France and Italy and can take a few days.
If you have a query about your delivery, call us on 01342 325858 any day – we’re open 10-6, 7 days a week. The email address firstname.lastname@example.org is monitored permanently.